> ## Documentation Index
> Fetch the complete documentation index at: https://docs.shiipp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Understanding the Shiipp Backoffice Reports Section

> A guide to navigating System Reports — find the right report group, search across all reports, and drill into financial or operational data.

The **Reports** section in the Shiipp backoffice gives you a single place to analyse every aspect of your courier operation — from revenue and unpaid invoices, to shipment volumes and customer activity. Reports are organised into three groups so you can quickly find what you need without scrolling through unrelated data.

## Getting to Reports

The Reports hub lives under its own **Reports** section in the sidebar. Click **Reports** in the left-hand navigation to open the All Reports page. You will see the full grid of available reports grouped by category.

<Note>
  The sidebar label is **Reports** — it is a top-level section, not nested inside Administration.
</Note>

## Report Groups

All reports fall into one of three groups. Each group is displayed as a labelled row of cards on the All Reports page.

<CardGroup cols={3}>
  <Card title="Financial Reports" icon="chart-line-up">
    Track income, outstanding invoices, and how customers are paying. Covers Revenue Summary, Outstanding Invoices, and Payment Methods.
  </Card>

  <Card title="Logistics & Operations" icon="package">
    Monitor package movement and warehouse status. Covers Shipment Volume, Warehouse Inventory, and Delivery Performance.
  </Card>

  <Card title="Customer Insights" icon="users">
    Understand customer growth and identify your top shippers. Covers New Signups and Top Shippers (Packages by Customer).
  </Card>
</CardGroup>

## Searching for a Report

A **Search reports** box appears at the top-right of the All Reports page. Start typing any part of a report name or description and the grid filters in real time, hiding cards that do not match. Clear the search field to restore all cards.

<Tip>
  If you are not sure which group a report belongs to, use the search box — it scans report names and descriptions across all three groups simultaneously.
</Tip>

## Opening a Report

Click any report card to open that report in full-page view. Each individual report loads with its own filter controls (date range, search, sort) and an **Export CSV** button where applicable.

Use the breadcrumb trail at the top of the page to return to the All Reports grid without using the browser back button:

```
Dashboard → Reports → All Reports
```

## Detailed Report Guides

Use the cards below to jump straight to the documentation for each report group.

<CardGroup cols={2}>
  <Card title="Financial Reports" icon="receipt" href="/administration/financial-reports">
    Revenue Summary, Outstanding Invoices, and Payment Methods — how to run each report, what the columns mean, and how to export.
  </Card>

  <Card title="Operations Reports" icon="truck" href="/administration/operations-reports">
    Shipment Volume, Warehouse Inventory, Delivery Performance, New Signups, and Top Shippers — filters, metrics, and what to do with the data.
  </Card>
</CardGroup>