> ## Documentation Index
> Fetch the complete documentation index at: https://docs.shiipp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Shiipp Courier Backoffice: Complete Staff Operations Guide

> Learn what the Shiipp Courier backoffice is, who it is for, and how to navigate its core sections to manage daily courier operations.

The **Shiipp Courier backoffice** is the central admin dashboard used by courier staff and administrators to run every part of the operation — from logging incoming packages at the warehouse to processing payments at the counter and generating end-of-day financial reports.

This documentation is written for you as a member of the courier team. Whether you are a counter agent checking off packages, a cashier processing POS payments, or an administrator configuring shipping rates and managing staff accounts, you will find step-by-step guides for every workflow in the sections below.

## Who this guide is for

<CardGroup cols={3}>
  <Card title="Counter Agents" icon="box">
    Receive packages, scan barcodes at check-off, manage the backroom queue, and hand packages to customers.
  </Card>

  <Card title="Cashiers" icon="cash-register">
    Process in-person payments at the Point of Sale, generate invoices, and run the end-of-day report.
  </Card>

  <Card title="Administrators" icon="gear">
    Manage staff accounts and roles, configure shipping rates, set up payment gateways, and run business reports.
  </Card>
</CardGroup>

## How the backoffice is organised

The sidebar navigation groups functionality into five sections:

| Section            | What it contains                                                            |
| ------------------ | --------------------------------------------------------------------------- |
| **Overview**       | Operations Dashboard with live KPIs                                         |
| **Management**     | Shipments, Customers, Packages, Check-Off, Pre-Alerts, Backroom, Deliveries |
| **Financial**      | Point of Sale, Transactions, Day-End Report, Invoices                       |
| **Marketing**      | Broadcast / Campaign Manager                                                |
| **Administration** | System Settings, System Updates                                             |

## Where to start

<CardGroup cols={2}>
  <Card title="Logging In" icon="right-to-bracket" href="/getting-started/logging-in">
    Access the backoffice with your staff credentials for the first time.
  </Card>

  <Card title="Dashboard Overview" icon="chart-line" href="/getting-started/dashboard-overview">
    Understand the KPI cards, charts, and quick actions on the main dashboard.
  </Card>

  <Card title="Package Lifecycle" icon="arrow-right-arrow-left" href="/concepts/package-lifecycle">
    Learn how a package moves from pre-alert to delivery in seven stages.
  </Card>

  <Card title="User Roles" icon="users" href="/concepts/user-roles">
    Understand what each staff role can access and do in the system.
  </Card>
</CardGroup>

<Tip>
  Bookmark the backoffice URL provided by your administrator so you can access it quickly each day. Your session will remain active until you log out or it times out after a period of inactivity.
</Tip>