KPI Cards
The four summary cards at the top of the dashboard give you an instant snapshot of the most important operational numbers.New Customers (Today)
The number of customer accounts created today. The badge is labelled Today so you always know the data applies to the current calendar day.
Customers This Week
Total customers active or registered this week, accompanied by a growth percentage indicator that turns green for positive growth and red for a decline compared with the previous period.
Ready for Collection
Packages that have been processed and are waiting for customers to pick them up. This is one of the most operationally important numbers — watch it to know how busy your front desk will be.
Packages in Transit
A live count of packages currently in transit to your facility. The badge is labelled Live and pulses to indicate the data is actively updated.
Charts
Below the KPI cards, two charts help you spot trends at a glance.Customer & Package Activity
A combined line-and-bar chart covering the last 30 days. The line tracks new customer sign-ups and the bars track packages processed. Hover over any date to see exact figures for both metrics.Package Pipeline
A doughnut chart showing the current distribution of all active packages across their pipeline statuses. Each segment represents a different status such as Ready for Collection, In Transit, At Customs, and so on. The delivered segment is excluded so the chart focuses only on packages that still require action.Recent Customers and Incoming Shipments Tables
The lower section of the dashboard contains two side-by-side tables.- Recent Customers — Lists the most recently registered customers with their Customer ID, full name, email, and join date.
- Incoming Shipments — Shows up to five non-delivered shipments, displaying the flight date, shipment type (Air, Sea, or China), and current status. Shipments marked as delivered are automatically hidden from this list.
Sidebar Navigation
The left-hand sidebar organises all backoffice features into five sections. Your role and permissions determine which items are visible to you.Overview
Overview
Management
Management
Financial
Financial
Marketing
Marketing
Administration
Administration
Menu items marked NEW or COMING SOON (such as Backroom and Deliveries) may have limited functionality or be read-only at your organisation’s current version.
Topbar Controls
The horizontal bar running across the top of every page provides global controls you can access from anywhere in the backoffice.Global Search
The search field in the topbar searches across customers, packages, pre-alerts, shipments, and invoices simultaneously. Use the keyboard shortcut ⌘K (Mac) or Ctrl+K (Windows) to focus the search bar quickly. Results appear in a dropdown as you type.
Add Package
The package icon with a plus badge opens the Receive New Package modal, letting you log an incoming package without leaving your current page.
Broadcast
The megaphone icon opens the Campaign Manager for sending or scheduling broadcast messages.
System Updates
The rocket icon navigates to the System Updates page. A green badge appears on this icon when a new update is available.
Recent Receipts
The printer icon opens a modal showing recently printed receipts for quick reprint access.
Profile Menu
Click your avatar in the top-right corner to access your profile settings or log out of the backoffice.
Refreshing Dashboard Data
The dashboard loads its data automatically when you open it. To manually refresh all KPI cards, charts, and tables:- Locate the circular arrow (refresh) button next to the current date display in the dashboard header.
- Click it. The dashboard shows a loading overlay while it fetches fresh data from the server.