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The Shiipp Courier backoffice is the central admin dashboard used by courier staff and administrators to run every part of the operation — from logging incoming packages at the warehouse to processing payments at the counter and generating end-of-day financial reports. This documentation is written for you as a member of the courier team. Whether you are a counter agent checking off packages, a cashier processing POS payments, or an administrator configuring shipping rates and managing staff accounts, you will find step-by-step guides for every workflow in the sections below.

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Who this guide is for

Counter Agents

Receive packages, scan barcodes at check-off, manage the backroom queue, and hand packages to customers.

Cashiers

Process in-person payments at the Point of Sale, generate invoices, and run the end-of-day report.

Administrators

Manage staff accounts and roles, configure shipping rates, set up payment gateways, and run business reports.

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How the backoffice is organised

The sidebar navigation groups functionality into five sections:

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Where to start

Logging In

Access the backoffice with your staff credentials for the first time.

Dashboard Overview

Understand the KPI cards, charts, and quick actions on the main dashboard.

Package Lifecycle

Learn how a package moves from pre-alert to delivery in seven stages.

User Roles

Understand what each staff role can access and do in the system.
Bookmark the backoffice URL provided by your administrator so you can access it quickly each day. Your session will remain active until you log out or it times out after a period of inactivity.
Last modified on July 17, 2026