Navigate to Company Settings
To open company settings, go to Settings in the left sidebar, then select Company or Customization from the settings menu.Company Information
The Company section stores your organization’s legal identity. This data is pulled into every invoice, receipt, and customer-facing document that Shiipp generates.Your Company Name appears on every invoice, receipt, and notification email sent to customers. Make sure it matches the trading name registered with your payment processors.
1
Open Company Settings
In the left sidebar, click Settings, then click Company.
2
Fill in your company details
Complete each field in the form:
3
Upload your company logo
Click Upload New next to the logo field. Select a PNG, SVG, or WEBP file. The recommended maximum file size is 5 MB. A preview appears immediately after upload.
4
Save your changes
Click Save Changes at the top of the page. A green confirmation appears on the button when your changes are stored successfully.
App Customization
The Customization section controls the visual identity of the customer-facing tracking portal and the backoffice dashboard. Settings are organized into groups — Branding, Company, and any additional configuration groups your installation includes. Use the left-hand group navigation to switch between them.Branding Settings
Set your primary color, accent color, logo, and favicon. These values theme the entire customer portal.
Company Settings
Configure company name, URLs, and any additional text-based fields surfaced in the portal header and footer.
Update your brand colors
1
Open App Customization
In the sidebar, click Settings, then click Customization.
2
Select the Branding group
Click Branding in the left-hand configuration group list.
3
Set your primary and accent colors
Each color field shows a color swatch and a hex-code text input. You can:
- Click the swatch to open a color picker.
- Type a hex value directly into the text box (e.g.,
#1a56db).
4
Upload logo and favicon
Switch to the relevant setting field, then click Upload New. Accepted formats are PNG, SVG, and WEBP up to 5 MB.
- Logo — displayed in the portal header and on emailed documents.
- Favicon — the small icon shown in browser tabs. Use a square image, ideally 32×32 px or 64×64 px.
5
Save all settings
Click Save Changes. All groups are saved together in a single request.
Color changes and logo updates are reflected on the customer tracking portal within a few seconds of saving. Customers may need to refresh their browser to see the new favicon.