Shipment Volume
The Shipment Volume report shows how many packages your operation has processed in a given period, broken down by shipping mode. Use it to track workload trends, compare Air versus Sea versus China volumes, and plan staffing accordingly.What the Report Shows
A trends chart above the table plots package counts over time so you can see peaks and troughs at a glance.Running the Report
Open Shipment Volume
Go to Reports in the sidebar, then click Shipment Volume under the Logistics & Operations group.
Set the date range
Use the Start Date and End Date pickers to define your analysis period. Both the chart and the table update immediately.
Read the trends chart
Look for spikes that indicate high-volume periods — these often correspond to sale seasons or shipping cutoffs. Dips may highlight staffing gaps or disruptions.
Compare modes
Review the Air, Sea, and China columns side by side to understand which mode dominates. If Sea volumes are growing faster than Air, that may affect warehouse dwell times.
Export the data
Click Export CSV to download the volume breakdown for sharing with operations managers or for use in external reporting tools.
Shipment Volume counts packages logged in the system for the selected period, regardless of current delivery status. A package counted here may still be in transit or at the warehouse.
Warehouse Inventory
The Warehouse Inventory report shows every package currently sitting at your US facilities — its status, how long it has been there, and whether it is ready to ship. Use it daily to identify packages that are ageing in the warehouse and take action before customers follow up.What the Report Shows
Understanding Aging
Packages that have been at the warehouse for an extended period are highlighted so they are easy to spot:Packages sitting in the warehouse for 15 days or more without a scheduled pickup or delivery instruction should be escalated. Prolonged dwell times increase the risk of damage, loss, and customer complaints.
Running the Report
Open Warehouse Inventory
Navigate to Reports → Warehouse Inventory from the All Reports page.
Sort by Days in Warehouse
Click the Days in Warehouse column header to sort descending. This surfaces the oldest packages immediately.
Filter by status
Use the status filter to focus on Ready to Ship packages and confirm they have been dispatched or scheduled for delivery.
Act on aged packages
For any package over 14 days, open the customer record by clicking the customer name and send a pickup or delivery reminder.
Export the snapshot
Click Export CSV to download the current inventory list. This is useful for daily warehouse briefings or supervisor sign-off sheets.
New Signups
The New Signups report tracks how many new customers registered with Shiipp over any period you choose. Use it to measure the effectiveness of marketing campaigns, spot seasonal registration patterns, and forecast support workload from onboarding new accounts.What the Report Shows
A trends chart above the table plots registration counts over time, making it easy to see peaks after campaigns or referral pushes.Running the Report
Open New Signups
Navigate to Reports → New Signups under the Customer Insights group on the All Reports page.
Set the date range
Use the Start Date and End Date pickers to define the registration window you want to review.
Read the chart
Look for spikes that align with promotions, referral campaigns, or social media activity. Flat or declining periods are a signal to re-engage your marketing team.
Review totals
Check the Cumulative Total to understand overall customer base growth over longer periods (e.g. year-to-date).
Export the data
Click Export CSV to download the registration counts for use in marketing reports or management dashboards.
This report counts completed registrations only. Customers who started the signup process but did not finish are not included.
Top Shippers (Packages by Customer)
The Top Shippers report — labelled Packages by Customer inside the report — ranks every active customer by their shipping activity. Use it to identify your highest-value accounts, reward loyal customers, and flag accounts with unusually high or low activity.What the Report Shows
The summary ribbon at the top of the page shows three aggregate figures for the entire filtered dataset:
- Active Customers — number of customers with at least one package in the period
- Packages Processed — total package count across all customers
- Total Volume — combined weight in lbs across all packages
Sorting and Filtering
Open Top Shippers
Navigate to Reports → Top Shippers (labelled customer in the URL) from the All Reports page.
Set the date range
The report defaults to the current calendar month. Adjust the Start Date and End Date fields to change the analysis window. Results update automatically after a short debounce.
Search for a specific customer
Type a customer name or account code into the Search field on the right side of the filter bar. The table filters in real time as you type.
Sort by the metric you care about
Click any column header to sort the table by that metric. Click the same header again to reverse the sort order. The active sort column is highlighted with a directional arrow.
- Sort by Total Pkgs to rank customers by volume.
- Sort by Total Weight to rank by freight mass.
- Sort by Ready to find customers with packages waiting for collection.
Open a customer record
Click any customer name in the table to open their full customer profile in a new tab, where you can view their package history, invoices, and contact details.
Export the list
Click Export CSV to download the ranked customer list. All active filters and the current sort order are preserved in the export.
What does the Ready count highlight mean?
Customers with a non-zero Ready count are shown with a red badge on that number. This makes it easy to spot accounts that have packages sitting at the warehouse awaiting collection or delivery instruction — scroll through the table and act on any highlighted rows before the packages age further.
Use this report at the end of each month to identify your top 10 customers by package volume or weight. Consider reaching out to acknowledge their loyalty or offer volume-based incentives to retain their business.
